Terms and Conditions

Product information

Charged Reviews organizes public product documents, prices, certification records and customer experiences. Information can be incomplete, outdated or incorrect. Evidence score is a calculation from recorded data, not an independent laboratory test or a guarantee of safety, compatibility or performance.

Confirm the exact model, current documents, seller terms and local installation requirements before purchasing or installing equipment. Sellers and manufacturers handle purchases, delivery and warranties. Charged Reviews does not sell or install the listed equipment.

Your account and contributions

Use an email you control, protect your password and provide truthful information. Public aliases and anonymous reviews are allowed. Describe your own experience, distinguish facts from opinions and disclose employment, free products, discounts or other relevant relationships.

You can register with an email and a password, or with Sign in with Google, or with Sign in with DIY Solar Forum. We do not receive the Google or forum password. You still have to be at least 18 and agree to these terms before an account is created. Connecting a sign-in to an account that already exists is something you do while signed in to that account.

Do not submit fabricated reviews, impersonation, threats, spam, another person’s private information or material you are not entitled to share. Redact payment details and unrelated personal information from verification evidence.

Reviews and moderation

Product reviews are for owners describing their own experience. Every review requires approval before publication. Purchase verification is separate from approval and does not establish that every statement is correct. An approved verified review has 19 times the weight of an approved unverified review, so a rating from an owner whose purchase was checked counts for more in the average: one verified and one unverified review contribute 95% and 5% of their combined rating. Points do not change this weighting.

Edits require review. Previously approved versions remain available as history. Authors cannot directly delete published reviews; administrators can remove or redact material for privacy, abuse, legal requirements or other documented moderation reasons. We do not accept payment to remove legitimate criticism or suppress a review because its rating is negative. Verification does not require a professional inspection and does not certify an installation.

A review of a company must describe your own dealings with it. A review of a maker is about the maker as a company, such as its customer service, warranty support or how it handled a claim; a review of a product goes on that product. You may write one review of each maker, and it needs an account. Describe what happened to you and when, and keep opinions as opinions: do not state as fact that a company acted illegally, dishonestly or in bad faith unless you can show it. Do not review a company you work for, own or compete with without saying so. We may remove a review of a company that contains personal information about a named employee, an allegation we cannot reasonably check that goes beyond your own experience, or a threat. A company may ask us to remove a review under the same process as any other removal request.

You may write a product review without an account if you are at least 18. One review for each email address and product. The review is not public until you open the confirmation link and a moderator approves it. We do not email the decision. It shows Guest and the name you give. We may hide that name, and the review then shows Guest. We do not write a different name. It is not a verified purchase. While it is a guest review it earns no points. Do not send a receipt, a serial number photo, a photo of a document, or exported system data. A photo is shown only if you tick the box and a moderator approves it. The delete link in the confirmation message removes a review that is not public yet. A published review follows the removal rule in these Terms. If we learn the person was under 18, we delete the review and the photos. Opening the confirmation link does not create an account.

Where a review uses a word on a short profanity list, the public review shows that word with its first and last letters and asterisks between them. We do not change any other word. The review still needs a moderator’s approval, and the moderator can see the original word. We do not mask a name. We do not mask a word that is also a product or fitting term.

Deals members send in

Send in only a deal you found yourself, at a store, with the price the store shows and the store’s own link. Staff check each deal before it appears, and may refuse it or take it down later. A deal’s price is what you reported and what staff saw when they checked, except for an Amazon deal, where we show Amazon’s own current price; it can change or end at any time, and we do not promise it. We remove tracking and affiliate codes from your link. We don’t use your own link or code; for a store we work with, we use ours. Points for an approved deal and for votes on it have no cash value, and we take them back if the deal is taken down or the votes look unfair.

Reviews are their authors’ statements

Owner reviews, ratings and reports are statements of the people who submit them, not of Charged Reviews LLC. Moderation checks policy compliance and evidence of ownership where claimed; it does not establish that every statement is accurate. Verification means staff considered the submitted ownership evidence sufficient. It is not an inspection of the installation or a safety determination.

Company responses

A manufacturer, seller or distributor may submit documentation, corrections or a response to a review through the report form or the support address. Submitted evidence can change documented facts and the score inputs after review; it cannot remove or alter a member’s published experience except under the moderation rules above.

Permission to display your work

You retain ownership of your contributions. You give Charged Reviews a nonexclusive, worldwide, royalty-free permission to store, reproduce, format and display submitted reviews and their approved history as part of this service. System photos become public only with your separate permission and moderation approval. Receipts, serial-number evidence and exported system data are private. Verification does not require public system photos.

Documents you upload must be documents published or supplied by their publisher, such as a manufacturer, certification body or laboratory, that you are entitled to share. You give us the same permission to store and display an approved document, unaltered, on the product pages it belongs to, marked “Uploaded by” your username with the source you stated. The document itself remains its publisher’s.

This permission does not transfer ownership, authorize unrelated advertising with your work or waive privacy and other rights provided by law.

Links and availability

Some seller links may earn us an affiliate commission. Payments do not determine product inclusion, scores or moderation. Seller links currently prioritize affiliate partners and administrator-approved exceptions. Third-party websites have their own terms. Prices, stock status and estimates reflect the check time shown and may change.

The website is provided as available, without a promise of uninterrupted access or error-free information. To the extent permitted by law, Charged Reviews disclaims implied warranties and liability for losses caused by reliance on inaccurate information or unavailable services. Nothing here excludes liability or consumer rights that cannot lawfully be excluded.

Removal and deletion requests

You may ask us to delete your personal information at any time, and we answer every request. One of your reviews can be anonymized or withdrawn from publication, and the private ownership evidence attached to it, such as a purchase receipt or a serial-number photo, can be deleted. You can delete the whole account yourself on the Security tab of your account, which removes its profile, handle, sign-in details and private files at once. The Privacy Policy sets out what is kept afterwards and why. Published reviews are their authors’ statements and part of the record other readers relied on, so a review is normally anonymized and kept rather than removed, unless the law requires removal.

A company cannot have legitimate criticism removed. Offering, requesting or accepting payment or any other benefit for removing, editing or burying a review violates these terms, and we will refuse it. After review, we may disclose the attempt on the affected product page, and we keep the correspondence. A third party who believes a published review contains their personal information, is defamatory, infringes their copyright or is covered by a court order can use the “Request removal” control on the review.

Send requests through your account, through the control on the review, or by email to privacy@chargedreviews.com for personal information and legal@chargedreviews.com for copyright, defamation and court orders. We acknowledge a request within 10 days and answer it within 30 days. Every decision and its reason is recorded in the audit log.

Copyright and takedown requests

We archive publicly available manufacturer and seller documents so that the version a product was sold under can still be read after it is revised or withdrawn. Each archived copy is shown unaltered, with its original address, capture date and SHA-256 checksum, and the manufacturer’s current version is linked where we know it. If you believe material on this site infringes your copyright, send a notice with the URL, the work claimed, your contact details, a good-faith statement and your signature to legal@chargedreviews.com. Members are responsible for material they submit, including documents they upload. We will remove or disable access to material in response to a valid notice, which for an uploaded document means withdrawing it from every product page, and may notify the submitter.

Governing law

These terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules. Disputes will be brought in the state or federal courts located in Wyoming, unless applicable consumer law gives you the right to another forum.

Our content

Charged Reviews compiles product data, scores, comparisons and history. Manufacturer documents remain the property of their owners. You may link to and quote this site with attribution; do not republish the compiled database or archived documents at scale without permission.

Questions and changes

For privacy requests email privacy@chargedreviews.com, for legal notices legal@chargedreviews.com, and for anything else support@chargedreviews.com. Product corrections can also be reported on the website.

We may update these terms with a new effective date. Material changes will require a new agreement before they apply to your future contributions. Earlier versions remain in our policy archive.